Dr. Helen Bowes-Catton
Lecturer, The Open University
Pearl has been in our employment since January 2022. Pearl was initially hired to help my terminally-ill father comply with his medication regime, but she quickly became an invaluable and trusted source of support and strength to both my parents. Pearl clearly has real care, concern and affection for her clients that enriches but also extends beyond her business relationship with them. For example, we suspended Pearl's services for about a month while my father was in hospital and in the immediate aftermath of his death. During this time, Pearl kept in regular informal contact with the family, asking after Dad's health and sending messages of support to my mum. When she heard that Dad had died, Pearl came to the house to comfort Mum on more than one occasion, and she also supported Mum at the funeral. Pearl is currently supporting my mum two or three times a day, helping with dressing and personal care, administering medication and assisting with light household duties such as laundry. She is always punctual, keeps careful records of her visits and liaises with other family members as necessary. I am confident leaving my mum in Pearl's care and I have no hesitation in recommending her services to others.